True Lanes

TRUE LANES · YOUR ACCOUNT

Delete your True Lanes account

You can delete your True Lanes account yourself at any time, in the app or on the website. It takes a minute and can't be undone. True Lanes is operated by XYZ Logistics LLC.

Before you delete: unsubscribe from a paid plan

Deleting your account does not cancel a subscription. If you pay for Pro or Advanced on the website, unsubscribe first in Profile → Membership → Unsubscribe: you keep your plan until the end of the period you paid for, and nothing charges again. If you subscribed in the App Store or Google Play, cancel it in your phone's subscription settings. If you lead an Advanced team, remove your team members first.

Delete in the app

  1. Open True Lanes and go to Profile.
  2. Tap Manage account, then scroll to Delete account.
  3. Tap Delete my account…, tell us briefly why you're leaving, and confirm with Delete for good.

Delete on the website

  1. Sign in at truelanes.app/profile.
  2. Scroll to Delete account and choose Delete account….
  3. Give a short reason, type DELETE and choose Delete my account permanently.

Can't sign in? Ask by email

Email truelanes.app@gmail.com from the email address on your account, with the subject "Delete my account". We confirm it's you, then delete the account the same way, normally within a few days and never later than the law allows.

What is deleted

  • Your sign-in and every way to log in to the account
  • Your email address and the name other members see
  • Saved lanes, notifications, and the phones registered for alerts
  • Your current freight area
  • Your company name and MC number
  • Your uploaded rate confirmation files and what we read from them

What stays, without your name

  • Reviews, chat messages and rate cards you posted for other drivers, shown as from a "Former member"
  • Your accepted loads' share of the anonymous lane rates, which never identified you
  • Past truck posts, off the map and without anything you typed
  • Records the law requires us to keep: your policy agreements, a security log, and the billing records Stripe, Apple or Google hold

Copies in our database backups are overwritten automatically within 7 days. The Privacy Policy explains how we handle your information.